Terms and Conditions

TERMS AND CONDITIONS OF SERVICE

  • • Enter the address and all details in Latin letters. For the USA, please enter the state as well. We cannot accept orders containing special characters.

  • • Confirmation of your order should be delivered by automatic e-mail from “shop@bastl-instruments.com”. Please check your spam-box before you e-mail us concerning the order.

  • • Currently we do not accept PayPal payments.

  • • Orders should be shipped within 3 days after the order has been received. We will contact you if there's a delay.

  • • A buyer pays for the selected products and the calculated shipping costs. Shipping costs vary, based upon the weight of the package and the country of destination. We are shipping from Brno, Czech republic, Europe.

  • • We ship with UPS and Packeta, which provides faster delivery process and e-mail notification with tracking information with further options for handling the package. It usually takes them about 1-3 days to deliver.

  • • If you need non-standard shipping service or payment methods, please contact us.

  • • Bastl Instruments Shop does not save your credit card data – nor does it hit our servers.

We always do our best to satisfy our customers.  If you are not happy with our services please let us know and help us to get better! We always appreciate your feedback!

SHIPMENT DETAILS

Packages are generally dispatched on Monday, Wednesday and Friday and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Within Europe, you can also choose Packeta shipping service. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packaging fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment.

Shipping fees do not include any customs-related fees. If you order outside of EU, your price includes 0% VAT.
VAT and customs fees are likely to be charged upon the arrival of your order by the shipping company. These fees and VAT are different in each country. Feel free to ask us if you have any related questions.
When shipping to the EU, we charge the country-specific VAT according to the shipping address.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but we take special care to protect fragile objects.

Postal packages are amply sized, with your items well-protected inside.

RETURNS

Risk-Free

Bastl instruments Shop offers risk-free returns for nearly all items. Most items purchased from our store have a 30 day return policy starting from the date of shipment. If a return is initiated within 14 days of the original shipment date no restocking fees will be charged.

If the item arrived damaged, please take a photo of the item and the box, and email it to shop@bastl-instruments.com to obtain your RMA (Return Merchandise Authorization).

Further instructions are below:

Domestic & International Returns

  1. Locate your order number.
  2. Contact us at shop@bastl-instruments.com to obtain an RMA                
  3. List the items you would like to return along with a detailed description of the issue(s).
  4. Repack the item with all documentation, cables, accessories etc. in the original product box. Place all merchandise in a shipping box; you may use the original shipping container, provided it is in good condition.
  5. Once the return is approved, ship the order back to us within three business days of receiving the RMA.

Once we have received your return at our warehouse, please allow 3 - 4 business days for us to process the return. During this time we'll inspect the item to make sure it was returned in like-new condition. If the item is damaged, or is missing any original accessories, a restocking fee will be charged.

*Please note that Bastl Instruments Shop is not responsible for duties or taxes for returned international shipments.

Warranty Returns

To initiate a warranty return please contact us on shop@bastl-instruments.com. 

In your message, please include:

- Order number

- Date of the order

- Item name

- The issue with the item

We will contact you as soon as possible.

Return Exceptions

The following items are not eligible for return:

- Secondhand Items

- Demo & B-Stock Items

- DIY kits

- Special order items

- Instruments that require contact with the mouth in order to operate

- Apparel

Refund Times

Once the item is received in our warehouse please allow 3 - 10 business days for the refund to arrive.

Restocking Fees

Returns made after the 14-day risk-free period will incur a 10% restocking fee. For returns within the 14-day window, if the item is damaged, missing accessories, or otherwise unfit for resale, a restocking fee will apply based on the extent of the damage.

What Should I do if the Gear is Faulty?

As our products are "factory-fresh", your equipment is secured by a variety of guarantee services.

Should you encounter a faulty unit please contact us on shop@bastl-instruments.com. 

In your message, please include:

- Order number

- Date of the order

- Item name

- The issue with the item

We will then inform you of the returns procedure you should follow.